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Legal terms and conditions of use

Legal terms and conditions of use

IDENTIFICATION

This website www.eliesaabtime.com (hereinafter referred to as the “Website”) is published by BLACKBOX Global Luxury Group DMCC, a limited liability company duly organized under the laws of the United Arab Emirates, with commercial license number DMCC-706240, whose registered address is Almas Tower, office 22B, Dubai, United Arab Emirates and whose paid up capital is 200,000 Arab Emirate Dirhams  (“ELIE SAAB TIMEPIECES”, “us”, “we”, “our”) .

Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the internet user fully and unreservedly accepts the following stipulations.

 

REGISTRATION

Certain Services and related features, such as but not limited to, newsletters, that may be made available on the Website may require registration or subscription to enable your use of them. Should you choose to register or subscribe for any such Services or related features, you agree to provide complete, accurate and current information about yourself, and to promptly update such information if there are any changes. We may change our registration or subscription requirements from time to time. As a user of the Website you are solely responsible for keeping passwords and other account identifiers safe and secure. As a user of the Website you are entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us immediately of any unauthorized use of your password or account. ELIE SAAB TIMEPIECES shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph. You may be liable for our losses or others due to such unauthorized use.

Please refer to our Privacy Policy for information about how we use your data.

 

ELIGIBILITY

The purchase of products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the United Arab Emirates.

In order to make purchases on the Website, you must provide your personal details, including your real first and last name, valid mobile telephone number, alternate contact phone number, valid email address, payment details, valid billing address and other requested information as indicated. You represent and warrant that the payment details you provide are valid, complete and correct and confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet ELIE SAAB TIMEPIECES terms of eligibility, those who hold a valid credit/debit card by a bank acceptable to ELIE SAAB TIMEPIECES, and those who have authorized us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the product(s) which they purchase. Products purchased are for personal or gift use only and shall not be re-sold, used for commercial purposes or for any other commercial benefit. ELIE SAAB TIMEPIECES reserves the right to restrict multiple quantities of an item being shipped to any one customer or delivery address.

By making an offer to purchase products(s), you expressly authorize ELIE SAAB TIMEPIECES to perform credit checks and to transmit or obtain your credit/debit card information or credit report information (including any updated information) to or from third parties to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorization and/or authorize individual purchase transactions, as we deem necessary. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and such personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for information about how we use your data.

 

ORDERS FOR THE PRODUCTS

The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will inform you as soon as possible, cancel your order in respect of the relevant product(s) and refund you or re-credit your account for any sum that has been paid by you or debited from your credit/debit card for the product(s) which cannot be supplied by us.

All orders are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies, or errors in product or pricing information, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.

ELIE SAAB TIMEPIECES will store a record of your transactions for a minimum of five (5) years.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.

Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and ELIE SAAB TIMEPIECES will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched. The sale contract is therefore concluded in Dubai, United Arab Emirates and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of ELIE SAAB TIMEPIECES.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Website, whether or not that product has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Every effort is made to make sure all details on the Website are accurate, however we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the product(s), we shall refund the full amount or re-credit your account in such sum as soon as we are able. In the event that products are recalled in transit, we will process your refund/re-credit once the products have been returned to us.

By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges applicable to that order.

 

PRICES OF THE ITEMS

The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties.

Delivery charges will be added to the price of the products and will be indicated in your local currency, separately on the order form during the check-out process.

If you are a customer whose credit/debit card is not denominated in United Arab Emirates Dirhams, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

PAYMENT POLICY

We accept the following forms of payment:

-           credit/debit card: VISA/MASTERCARD

All credit/debit card payments are subject to validation checks and authorization by the issuer. If the issuer of the credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery. We will cancel your order and contact you for an alternative method of payment.

The details on the credit/debit card used to make the payment must match the exact ID information of the cardholder as held by the issuer. Payment will be debited and cleared from your account upon the dispatch of your order by ELIE SAAB TIMEPIECES. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

No credit/debit cards’ details will be stored, sold, shared, rented or leased to any third parties except by our online payment gateway service provider.

We take reasonable care to make the Website secure. Rest assured that your card number will be protected using SSL (Secure Socket Layer). SSL is a security technology that encrypts your card details and provides a secure connection between Internet browsers and websites, allowing you to transmit private data online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

 

DELIVERY

We do not charge our clients for shipping and handling. We normally send all merchandise using a reliable carrier. Depending on the country of delivery, please allow 3 to 14 calendar days for delivery once you have received the Dispatch Confirmation.

Please refer to your delivery confirmation email from our carrier for exact details and parcel tracking reference.

Please note that you might experience a delay on the delivery due to customs requirements in your home country and that the Products might be subject to local customs charges.

 

CANCELLATION

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just write an email to our Customer Service Team at info@eliesaabtime.com to cancel your order and we will use all reasonable endeavours to cancel it providing your order has not yet been processed. If your order has already been processed, such cancelation will be treated as a return. Please refer to our Return section below for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.

 

RETURN

We want you to be completely happy with your order. Subject to certain exceptions detailed below, if for any reason you are not satisfied, we will gladly accept your return within 14 days of delivery of the original item, at our expense.

All products must be returned in an unused state and in brand-new condition, with all original shipping and product packaging, protective materials, and tags in place. We will not accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

Personalized Products are considered as final sale and cannot be returned for exchange or refund.

 

REFUND

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds will be made only through the Original Mode of Payment.

 

WARRANTY

As far as there is a defect in the goods that falls under warranty, the customer shall be entitled in the context of statutory regulations to demand supplementary performance, withdraw from the contract or a reduction in purchase price.

For items purchased from our website, our warranty is for three years from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty. This warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself (movement, glass, case) under normal condition of use. Parts other than the above are not covered by this warranty.

 

For items purchased from offline stores, please send your request directly to the store. Our warranty is for three years from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty.

 

INTELLECTUAL PROPERTY

All copyright, trademarks, trade names, trade dress, designs, the “look and feel” of the Website, other intellectual property and material, rights on and relating to the Website including software and all HTML and other code contained in the Website, page headers, images, texts, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads and video clips (collectively, the “IP”) are and shall at all times remain vested in ELIE SAAB TIMEPIECES and/or are the property of their respective owners, and are protected by the United Arab Emirates and international trademark and copyright laws. You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only as expressly authorized by ELIE SAAB TIMEPIECES and/or its third party licensors provided, however, that you (i) do not modify or alter the IP in any way; and (ii) do not provide or make available the IP to any third party in a commercial manner. You will not acquire any copyright, trademark or other proprietary rights whatsoever in the IP. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of the Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP or our Website. The IP may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the IP is strictly prohibited.

ELIE SAAB TIMEPIECES is the exclusive owner or licensee of the IP (as applicable) and is the exclusive licensee of the www.eliesaabtime.com domain name.

 

CONTENT

ELIE SAAB TIMEPIECES provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. ELIE SAAB TIMEPIECES does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, ELIE SAAB TIMEPIECES is not responsible in any way for those costs. ELIE SAAB TIMEPIECES makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website. ELIE SAAB TIMEPIECES reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that ELIE SAAB TIMEPIECES is not liable to you or any third party for any such withdrawal.

We endeavour to provide an accurate description of the products on our Website and to display the colours of the products as accurately as possible. We cannot guarantee that your monitor’s display of any colour will be accurate.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of ELIE SAAB TIMEPIECES and we accept no responsibility for any such views expressed in any media.

 

INDEMNIFICATION

You agree, at our request, to defend, indemnify, and hold harmless ELIE SAAB TIMEPIECES and its affiliates, including their officers, directors, agents, suppliers and licensors from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, any breach by you of these Terms and Conditions or the use by any other person accessing the Website using your Internet account. ELIE SAAB TIMEPIECES reserves the right, at our own expense, to assume the exclusive control of any matter otherwise subject to indemnification by you hereunder, and such right and indemnification will survive these Terms and Conditions and your use of the Website.

 

AVAILABILITY

You acknowledge that (i) it is technically impossible that the Website will be provided free of defaults and that ELIE SAAB TIMEPIECES cannot take any responsibility for this, (ii) that defaults may lead to the temporary unavailability of the Website, and that (iii) the operation of the Website may be adversely affected by conditions and performances outside ELIE SAAB TIMEPIECES’s control, such as, for example, transmission and telecommunication links between ELIE SAAB TIMEPIECES and you and between ELIE SAAB TIMEPIECES and other systems and networks.

ELIE SAAB TIMEPIECES may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. ELIE SAAB TIMEPIECES is not liable for any modification to or suspension or interruption of the Website.

 

DISCLAIMER

Our website is provided by ELIE SAAB TIMEPIECES on an “as is” and “as available” basis. ELIE SAAB TIMEPIECES makes no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website. To the full extent permissible by applicable law, ELIE SAAB TIMEPIECES disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, reasonable care and skill or non-infringement. Without limiting the foregoing, ELIE SAAB TIMEPIECES disclaims any and all warranties, express or implied, for any merchandise offered on our website. You acknowledge, by your use of the website, that your use of our website is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the product. This disclaimer constitutes an essential part of these terms and conditions.

 

LIMITATION OF LIABILITY

Nothing in these terms and conditions is intended to affect your rights as a consumer under the laws of the United Arab Emirates.

The use of the website or any of the services or products available thereon is at your own risk, and unless otherwise stated in these terms and conditions, you assume full responsibility and risk of loss resulting from your use of the website or any of the services or products available thereon.

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall ELIE SAAB TIMEPIECES or any of its affiliates, employees, directors, officers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website, including, without limitation, damages for loss of profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of ELIE SAAB TIMEPIECES has been advised of or should have known of the possibility of such damages. Subject to the foregoing, in no event will ELIE SAAB TIMEPIECES be liable for any damages in excess of the amount paid by you towards the price of the product in respect to which the claim arose. You hereby release us from any and all obligations, liabilities and claims in excess of this limitation.

 

MISCELLANEOUS

We reserve the right to modify these Terms and Conditions at any time without notice to you. Any modifications of these Terms and Conditions will be effective once published on our Website. Your continued use of the Website (or any of our other websites) following such change shall signify your agreement to be bound by the modified Terms and Conditions. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the Website.

These Terms and Conditions constitute the whole legal agreement between you and ELIE SAAB TIMEPIECES and govern your use of the Website and all Services and products available thereon and completely replace any prior agreements between you and ELIE SAAB TIMEPIECES in relation to the same.

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you and ELIE SAAB TIMEPIECES may stop providing the same (or any features within them) to you or to users.

You understand that ELIE SAAB TIMEPIECES grants the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials and ELIE SAAB TIMEPIECES reserves the right to revoke these exceptions either generally or in specific cases.

You understand that you are solely responsible for (and that ELIE SAAB TIMEPIECES has no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which ELIE SAAB TIMEPIECES may suffer) of any such breach.

If ELIE SAAB TIMEPIECES does not exercise or enforce, or delays in its exercise or enforcement, of any legal right or remedy, this will not be taken to be a formal waiver of ELIE SAAB TIMEPIECES’s rights.

You and ELIE SAAB TIMEPIECES are independent contractors, and these Terms and Conditions, including but not limited to submission or distribution of Your Content, will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between the you and ELIE SAAB TIMEPIECES. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set out in the Terms and Conditions. Neither party shall advertise, represent or hold itself (or any of its agents) out as so acting or being authorized to act, or incur any liability or obligation on behalf of, or in the name of, the other party, unless specifically provided for in these Terms and Conditions.

If any of the provision of these Terms and Conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.

These Terms and Conditions are governed by the laws of the Emirate of Dubai, United Arab Emirates and all disputes arising hereunder are subject to the exclusive jurisdiction of the Dubai courts.

 

CONTACT US - CUSTOMER SERVICE

If you have any questions about the Terms and Conditions or any aspect of your order, please contact our Customer Service by email at info@eliesaabtime.com or by telephone at +971-4-567-1599 every day from 9 AM to 6 PM (UAE TIME).